Live Wiki Terms
Live Wiki Terms
Introduction
The AtomJump Foundation is a non-profit organization, which publishes free and open source software to allow messaging communications over the web. The Foundation provides the ability to freely download this software in various forms e.g. an Appliance, or as server software, and it also offers a free hosted version on publicly open forums.
AtomJump Messaging Live Wikis are one hosted option that the Foundation provides, where we maintain the physical servers (currently located in New Zealand), and paying customers rent a space on these servers to host a group of messaging forums for their own private group conversations. Any income we earn from this rental relationship is fed back into the infrastructure for this service, i.e. the server hardware, power, network bandwidth, and essential Foundation staff salaries. There are no shareholders in the Foundation, and therefore no individuals who are financially motivated (at least, over-and-above their industry-standard salary).
House Rules
It is important to note that the Foundation offers this service as an option, only. It is a privilege to use this service, not a right, and as such we have some basic house rules, much in the same way that a landlord interacts with a tenant:
- Like any responsible landlord, we are happy to offer this service for positive purposes, e.g. work communications, family matters, hobbies.
- However, our space is not intended for negative purposes e.g. violence, hate discussions, bullying, politically charged topics, pornography, crime or terrorism.
We may extend or fine-tune these categories at any stage.
Staff Access to Content
Generally speaking, we wish to give you as much privacy as possible within your Live Wiki, however, like any landlord, we don’t want to see our tenant abusing our servers.
We therefore keep a ‘spare key’ to your property (i.e. the password), and selected staff within our organization have a right to use this key when appropriate. However, like a good landlord, we won’t call on this spare key without giving you some prior warning, or if there is a solid legal reason to do so. For example, if we’ve been handed a court order to investigate your communications.
But, to ensure that you are not misusing our service, we may carry out some spot checks, after the first:
- 1 week
- 2 months
- 12 months
1 week prior to each spot check, we will give you a reminder of the upcoming check by email. On the day of the spot check, one of our staff will then open the forum, and do a visual check on the messages. If there are any serious issues with the content, we reserve the right to reset the Live Wiki password at this point, and lock you out of the Live Wiki. Note: We would then remove any future payment requests.
If you wish to complain about these actions, you can make a complaint to the Foundation. If you have a borderline case, the Foundation members can be requested to vote on your case. The Foundation members have a varied background and represent a broad cross-section of the global population. Many of them are volunteers, and not directly tied into a salary with the organization. If you still have unresolved issues, you can also apply to an independent New Zealand Government’s telecommunications watchdog.
Privacy
We make our best efforts to keep your content and password away from outside intruders, but there is always a chance that your private information could be intercepted. Please see our Privacy Policy for more information.
If you wish to have a high level of privacy, we would suggest that you download and host AtomJump software on your own server, and keep all communications within your own network. While our messaging software does not have a “back-door” into Government communications systems, organizations such as Five Eyes track communications information over public internet routers, and therefore your information could potentially be intercepted. We use encryption between your browser and our Private Room servers, and this offers a fairly strong level of protection, but this is not a perfect guarantee of privacy.
Financial Terms
| Item | Specification |
|---|---|
| Trial Period | All orders have a 7 day free-trial period to ensure you are completely satisfied with the service. |
| Cancellation | The service can be cancelled at any time, without additional fees. |
| Timeframe | You can expect up to one working day (Monday to Friday) before your basic order is handled. |
| Renewal | This is done monthly, automatically, via our payment processor |
| Refunds | If you are unhappy with the service please let us know and, on agreement, we will refund the current monthly fee. If not, you can also follow these NZ Government suggestions to raise an ISP complaint. |
| Addons | We may need to question you via email to assist with configuration. Low-end monthly services (< NZ$5 / month) are paid for annually. |
Late Payments
We are sympathetic with late payments if you can communicate a reason to us, prior to the due date of any unpaid invoices. However, if you cannot communicate this to us, or you are not responding to emails, we reserve the right to cancel your service and change the password of your Live Wiki.
Service Risks
While we do our best to maintain a 24/7 service, there are certain risks which could hinder, or prevent this service from being available.
- The default service has back-ups of the messages carried out on a 12-hourly basis. In the worst case, if there was a serious hardware or software malfunction on one of the database servers, we might need to resort to recovering the data using one of these back-ups, meaning that messages from within the last 12 hours could be lost. (Note: If this default service level does not meet the needs of your application, you can organise your own back-ups on a more regular basis, either manually, via PDF/Spreadsheet, or programmatically. We can also build a customised server that uses data replication and maintains a real-time backup of data. Please contact us for more details.)
- Internet services can go down outside our server buildings, and our servers may not be accessible, or your own internet service may not be accessible. This is generally out of our hands, but we will aim to keep you abreast of developments via our atomjump.com homepage, if available, and if not, you can contact our email address: webmaster AT atomjump DOT com for a direct update.
- A power cut could affect our server farms. Our servers can currently cope with a short 5-minute outage and continue to operate without power. After a longer outage the servers should auto-boot and continue to operate once the power comes back online, however there is always a chance that the system has been corrupted during an outage like this. We would firstly attempt to recover data using a back-up if it were corrupted, and this would rely upon our human operators to carry this maintenance out. An outage of around one day may be possible in this type of scenario.
- Fire, flood, tsunami, electrical storms, financial disasters. Each of these could have an impact on our ability to provide a service. We will aim to keep you abreast of developments via our atomjump.com homepage, if available, and if not, you can contact our email address: webmaster AT atomjump DOT com for a direct update.